Who we are

Visit My Sri Lanka is operated by Shehan Perera. Our business address is Ihala Galayaya, Pannala, 60160, Sri Lanka.
This Privacy Policy explains how we handle personal information when you visit our website, contact us, request a quotation or arrange travel services with us.
For questions about your personal information or this policy, contact info@visitmysrilanka.lk or write to the address above.

Information we collect

When you contact us or arrange a journey, we collect information you provide to help us respond and organise your travel services. This may include:
• Your name, email address, telephone number and nationality.
• Travel dates, destinations, number of travellers, interests and other trip preferences.
• Passport details or copies and flight information provided for reservations.
• Dietary requirements and medical information you provide when relevant to your travel arrangements.
• Messages sent through our enquiry form, email, WhatsApp or live chat.
• Billing details and payment records relating to your booking.
Tour-confirmation deposits are paid by international bank transfer, and the remaining balance is paid in cash.

How we use your information

We use the information you provide to:
• Respond to your enquiries and prepare personalised quotations and itineraries.
• Arrange and manage your tours, accommodation, transfers and other requested travel services.
• Use passport and flight details where needed for reservations and arrival arrangements.
• Help service providers accommodate dietary, medical or accessibility requirements you share for your journey.
• Communicate with you about booking confirmations, travel arrangements and changes.
• Record payments and maintain billing records.

Who we share your information with

To organise your requested travel services, we share relevant booking information with hotels, drivers, guides and other providers involved in your journey. This may include your name, travel dates, pickup details and information needed for a reservation.
Where necessary for your arrangements, this may also include passport details or dietary and medical requirements you have provided. We limit the information shared to what is needed for the relevant service.
Information you send through our communication channels is also processed by the providers supporting those channels, including Tawk.to for live chat and WhatsApp when you contact us there. We use Google Drive to store and manage booking records and personal information, with Google acting as our cloud storage provider. We also use LK Domain Registry for website hosting and business email. Information submitted through our website or sent by email is processed through these services.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information-handling practices or applicable requirements change. The latest version will be available on this page, with the date of the most recent update.

How long we keep your information

For enquiries that do not result in a booking, we delete the enquiry records three months after our last communication.
For completed tours, we delete tour-related personal information three months after the tour ends. This includes passport details or copies, flight information, dietary or medical information and related correspondence.
Billing records are retained separately for accounting and year-to-year business comparisons.

Cookies and live chat

Our website uses essential cookies to support website functions and remember your cookie choices. Optional cookies and services are controlled through our consent banner.
Our live chat service is provided by Tawk.to. The widget loads when you allow the Live chat category in your cookie preferences. It uses cookies and browser storage to support conversations and processes the messages and contact details you choose to share.
You can accept or reject optional categories and change your preferences through Cookie settings. If you leave live chat disabled, you can still contact us through our enquiry form, email or WhatsApp.
For more information about the cookies used on this website, please read our Cookie Policy.

Your privacy requests

To ask about the personal information we hold about you, request a copy, correct inaccurate details or request deletion, please email info@visitmysrilanka.lk.
We may need to verify your identity before providing or changing personal information. Please do not send passport copies or sensitive information with your initial request.
We will review your request in accordance with applicable data protection law. If we need to retain certain information, such as billing records required for legal obligations, we will explain this in our response.
You can also change your optional cookie preferences at any time through Cookie settings on our website.

How we protect your information

We store personal information digitally in Google Drive and restrict access to authorised administrative team members. We protect these accounts with passwords and two-factor authentication. We do not keep physical copies of personal records.

We use Google Drive to store and manage booking records and personal information, with Google acting as our cloud storage provider.

Last updated: 10 September 2026