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VISIT MY SRI LANKA

Policy

Payment Policy:

We aim to make your booking process smooth and secure. Please review our payment terms and conditions below

1. Booking Confirmation

To confirm a reservation, a minimum advance payment of 50% of the total package price is required at the time of booking.
The remaining 50% must be paid no later than 7 days prior to the travel date.
For bookings made within 7 days of the travel date, full payment is required upfront.

2. Accepted Payment Methods

We accept the following payment methods:

Bank Transfers (details provided upon request)

3. Currency & Charges

All prices are quoted in AED (or LKR, if applicable).
Any bank or transaction charges incurred during the transfer process are the responsibility of the customer.
For international transfers, please ensure the net amount payable is received by us (after all transfer fees).

4. Late or Non-Payment

Failure to make full payment by the due date may result in automatic cancellation of your booking, subject to our cancellation policy.

5. Payment Confirmation

Failure to make full payment by the due date may result in automatic cancellation of your booking, subject to our cancellation policy.

Cancellation Policy:

Standard Cancellation Policy

Cancellations made 21 days or more before the travel date: Full refund (excluding any non-refundable processing or booking fees).
Cancellations made 14 days before the travel date:
50% refund of the total booking amount.
Cancellations made less than 14 days before the travel date:
No refund will be provided.

No-Show Policy

Guests who do not show up for their scheduled tour or service will be charged the full amount. No refund will be issued.

Changes & Amendments

Requests for date changes or modifications must be made at least 14 days in advance and are subject to availability.
In case of force majeure (natural disasters, political unrest, etc.), Visit My Sri Lanka will offer rescheduling or credit for a future booking.

Non-Refundable Bookings

Some special promotions, hotel bookings, or third-party services may carry non-refundable terms. These will be clearly mentioned at the time of booking.

Refund Process

Approved refunds will be processed within 14 business days via the original payment method.

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